At mapleROO, customer satisfaction is a priority. We strive to deliver products that meet our high-quality standards. Please review our return policy to understand how returns, exchanges, and refunds are handled.

Food Products
For health and safety reasons, we cannot accept returns on food items that have been opened or used. We can only accept returns for unopened, unused items in their original packaging within 30 days of purchase.

Non-Food Products
For non-food items, including apparel or accessories, returns are accepted within 30 days of purchase as long as the items are in new, unused condition with tags intact (if applicable).

To initiate a return, please follow these steps:

1. Contact Us: Email our customer service team at info@mapleroo.au with your order number, a description of the issue, and photos of the product if applicable.
2. Return Authorization: Once we approve your return request, you will receive instructions on how to return the item. Returns must be mailed back within 10 days of receiving the return authorization.
3. Shipping Costs: Customers are responsible for return shipping costs unless the item was received in damaged or defective condition. We recommend using a trackable shipping service to ensure your return arrives safely.

Refunds are processed to the original payment method within 7–10 business days of receiving and inspecting the returned item. Please allow additional time for your financial institution to process the refund. You will receive a confirmation email once your refund has been issued.

• Partial Refunds: In some cases, partial refunds may be issued if the item shows signs of use or damage beyond what was reported.
• Damaged or Defective Items: If you received a damaged or defective item, please contact us immediately with photos, and we will arrange a replacement or full refund at no additional cost.

We currently do not offer direct exchanges for products. If you wish to replace an item, please return the original item (if eligible) and place a new order on our website.

Due to health and safety regulations, we cannot accept returns on:

• Opened or partially used food items.
• Gift cards and promotional items.
• Clearance or final sale items.
  

If you are unsure about whether your item is eligible for return, please contact us before initiating a return.

Shipping Delays and Errors
If your order is delayed or shipped incorrectly, please reach out to us at [your email address] so we can resolve the issue promptly.

Changes and Cancellations
Orders cannot be modified or canceled once they have been processed for shipping. For urgent modifications, please contact us immediately, and we will do our best to accommodate your request.

For any questions regarding our Return Policy, please contact us at info@mapleroo.au


Last Updated : 03.02.2025